Posts Tagged customer loyalty starts with the first impression
The Tie Between Customer Loyalty and First Impressions
Posted by Elizabeth Kraus in customer experience, customer life cycle, customer loyalty on April 24, 2012
Mere seconds – as few as 10, or 20 and certainly no more than about 60. 60 precious seconds for your business to establish a first impression with a new customer or prospect. And the same 60 seconds could be the tipping point for the whole customer life cycle and can make or break the […]
